Returns & Exchanges

At J&Co Jewellery, we want you to love your new pieces, which is why we offer a 30-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings are final sale unless they arrive defective.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack your jewellery in its original branded packaging and include the packing slip to ensure a smooth processing experience.

3

Ship the Item

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our quality control team inspects your return, we will issue a refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing